Yes, that's about it. It takes the first three seconds for a person to meet you, or walk into your office, take a quick look around and declare their opinion of you and your firm. And let's take that a step further, what if they are calling on the phone, looking at your website, or just seeing your business card. The first impression that you make lasts and is almost impossible to undo.
Take a quick look around and see what impressions your making and see if there is anything you can improve on. Is your conference room professional and do you offer coffee and water to make them comfortable? Is the information on your website fresh and offer credibility? What is the tone of the voice over the phone when they call your office?
Keep in mind that you don't have to have it all. It doesn't need to be the best, but it has to represent your vision of how you want them to receive you. So, for example if you meet clients in your office do you have piles of work stacked everywhere that only you can make sense of? To anyone else, it looks like clutter and overwhelming. Make sure your conference room is tidy and doesn't have boxes full of old cases.
You want people to want to do business with you and for you to come across organized and on top of your game! The impression you make is important because let's face it, you've spent a lot of marketing dollars getting that phone to ring and the client in the door. And each first impression needs to count. Be yourself, smile …. WOW them with a fantastic first impression!
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